Bookings, FAQs & Clinic Policies

Booking at The Glow Skin Clinic

When you visit The Glow Skin Clinic for the first time, we’ll begin with a skin analysis to evaluate your skin and prepare it for advanced treatments if necessary.

Booking Information: 

Bookings go through Fresha, the book now link will take you to the bookings page. You can change or cancel within 48 hours of your appointment. Please inform us of any health conditions, allergies, pregnancy, or special needs when making your appointment. 

Facial Memberships:

Consistency is key, that's why we have created a VIP membership that will keep your skin glowing. VIPs receive monthly discounts when signing up for 6 months and will get priority booking. If your payments fail your membership can not be cancelled and you are required to pay back the discounted rates and any complementary treatments that were part of your membership.
 
Advanced Procedures: 

If you’ve recently undergone advanced procedures like injectables, peels, or microblading, we kindly ask that you wait at least 2 weeks before scheduling a facial treatment.
 

Cancellations/Rescheduling:
Rescheduling or cancelling your appointment within 48 hours will incur a 50% charge of the treatment cost. Within 24 hours, this charge increases to 100%. Please ensure that all cancellations are confirmed by The Glow Skin Clinic.
 

No Show:
Failure to attend your appointment without prior communication will result in a 100% charge of the treatment cost, and we won’t be able to accept future bookings.
 

Running Late:
If you’re running late by more than 10 minutes, please be aware that your appointment may need to be shortened, with the full treatment cost still applicable, or rescheduled.
 

Silent Appointment:
For those who prefer a tranquil appointment without conversation, simply let us know in the ‘comments’ box when booking online or send us a message. We want you to relax and fully enjoy your treatment without any pressure to engage in conversation.
 

Payment:
We accept both cards and cash. If you plan to pay with cash, kindly bring the exact amount.
 

Patch Testing:
Certain treatments may require a patch test 5 days prior to your appointment to ensure your safety and avoid any adverse reactions.
 

Gift Cards:
Our gift cards are valid for 6 months and cannot be redeemed or replaced after their expiry date. They are exclusively for treatments, must be used by a single individual in one visit, and cannot be exchanged for cash. A fee applies for gift card collection or delivery.
 

Refunds:
We do not offer refunds for completed services. However, if you’re dissatisfied, please contact us as soon as possible.
 

Product Returns:
We accept returns of unopened and unused products within 7 days of purchase, provided you have proof of purchase.
 

Health & Safety:
Maintaining the highest standards of cleanliness and hygiene is our priority. Please note that minors and pets are not allowed in the clinic.
 

Right to Refuse Service:
We reserve the right to refuse service to anyone.
 

Rights of The Glow Skin Clinic:
We reserve the right to adjust treatment prices as needed to stay relevant and compliant with industry standards. Additionally, we may modify or remove treatments as necessary.
 

Privacy:
Your personal information is treated with the utmost confidentiality and securely stored. We collect and manage this information in compliance with UK Data Protection and consumer legislation.